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CUSTOMER CARE

PG&E Customer Commitment

In 2026, PG&E committed an additional $50 million to extend bill assistance programs, including PG&E REACH and Match My Payment. In 2025, these PG&E programs helped nearly 64,000 customers help manage past-due energy bills.

For 42 years, the PG&E REACH program has helped low-income families maintain energy services in times of hardship.

Before You Apply

You must have the following information and documents to complete your application:

Disconnection
Notice

If you are applying for the REACH Program, a copy of your 48-Hour or 15-Day disconnection notice.

Utility Bill

A copy of your most recent PG&E bill.

Household Information

Names, dates of birth, and details for everyone living in your home.

Proof of Income

Recent pay stubs, benefit statements, or other income documents from the most recent 30 days for all household members.

I acknowledge that the Reach Program and Match My Payment Program are funded by PG&E, and I wish to proceed with my application.

REACH: For customers who have received a 48-Hour or 15-Day disconnection notice may qualify for up to $800 in financial assistance.

Match My Payment: For customers with a past-due balance who may qualify to have their payments matched up to $1,000.

You may be eligible for both programs. Customers who meet the eligibility requirements for REACH and Match My Payment may participate in and receive benefits from both programs.